Serving Auburn • Loomis • Newcastle • Rocklin • Roseville • Lincoln • Colfax
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1013 Lincoln Way • Auburn, California 95603 | ||
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AUBURN |
COLFAX |
ROCKLIN |
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FAQs
Q: Why should I use a telephone answering service?
A: A telephone answering service gives you the benefit of a full time receptionist without the expense. A live telephone service representative, answering with your business name, makes a much better impression on your patients or clients than a machine, and is much less irritating than trying to navigate through complicated voicemail schemes. How many times have you hung up when reaching voicemail? Do you actually think you are the only one? Our call screening means you get the messages you want, when you want them. You won't have to spend time sifting through "junk" messages to get to the ones you truly want and need.
Q: Is there anything I should be careful of when selecting a telephone answering service?
A: Definitely. There are quite a few fly-by-night operations in our industry making promises that they cannot keep. They try to be all things to all people. Some have become so big that rarely does the same TSR answer your calls. Think about it! How can the TSR really understand the needs of your business or practice if they cannot get to know you and your staff? Can the TSR really give personal service if they answer your calls once or twice a month?
Worse still, is if you choose a bad service, it becomes difficult to change after getting burned. You may just fall into the rut that the mega-answering service hopes you fall into, thinking all services are as bad as the one you have, so changing is useless.
Q: What should I be looking for in a telephone answering service?
A: The most important thing to remember when choosing a telephone answering service is that you will trust them with the critical point of contact between you and your callers. When a patient or client calls you, they will get the answering service, and in a lot of cases, they will think they are talking to your office staff. Have them give a few clients a call at various times to see if you get a truly courteous, professional TSR. Don't forget they are representing you and your business. A rude operator, missed calls, long hold times, or a garbled, misspelled message can cost you more than money – it can hurt your business's reputation.
Q: How much will if cost?
A: Cost depends on which services you are using and how much you use. The typical small business usually pays $2 to $3 a day. Larger users with more elaborate service will pay more that that. The cost pales in comparison to hiring your own staff to answer your calls around the clock, not to mention the irritated customers trying to navigate through voicemail options.
Q: How long does it take to get started?
A: Setting up basic service can be done in a few hours. The longest lead-time is usually getting the information we need to design the best solution for your needs. We do appreciate when you can give us time for our TSR to study your information, and provide you with excellent service from call number one because every call counts.
Q: Do I need to make a contractual commitment?
A: Many in our industry do require contractual commitments. We have always thought this is because they want time to talk you out of leaving after failing to live up to their promises. However, at Auburn Area Answering Service, we never ask for a time commitment from our clients. If you are not 100% satisfied with our service, you can leave us whenever you like.
If you have a question you don't see here, please give us a call.
